Enterprise Services Program Manager

Job Description

You have honed your knowledge, functional breadth and technical skills. Here’s where you get to implement your vision by transforming broad concepts and business strategies into structured programs, lead the design and delivery of new programs and processes and provide solutions to complex, high impact issues. You will manage the development and delivery of large enterprise solutions by transforming broad concepts into structured programs, leading the delivery of global programs, delivering solutions for complex, high impact challenges.

The primary responsibility for this position is to develop operational capabilities to drive significant growth and scale for the Enterprise Services business. This individual will work closely with Enterprise division and field leadership across CSO Delivery teams to drive successful development and execution of tools and processes. This is an exciting, high visibility opportunity to improve customer and employee experiences.

Key areas of responsibility:

• Partner with Agilent divisions, local field teams, and key stakeholders in functions such as All-Services and CSO Delivery, Sourcing, Finance, IT, and CoPC to develop business solutions across a highly complex, cross functional organization.
• Build strong relationships with regional CSO Delivery teams ensuring that the key business requirements are communicated and incorporated into Global Ops solutions. Offer subject matter expertise and global perspective to identify/develop new solutions and lead successful execution of Global Ops Programs.
• Ensure optimal Enterprise deal architecture is achieved for global, or strategic partner, RFP's or Bids. In collaboration with the CSO Delivery teams, you will review the Enterprise customer requirements, and leverage your deep understanding of Agilent's Enterprise account management, accounting models, and financial goals to drive profitable growth within these opportunities.
• Develop, manage, and maintain new platforms, processes, and tools which enable efficiency and effectiveness improvements within our Enterprise sales and delivery organizations. Train and support regional Enterprise delivery teams on new platforms, processes and tools ensuring worldwide adoption, efficiency, and continuous improvement.
• Partner with Field service teams to identify and drive globalization/standardization of process.
  
  

Cross-Functional Leadership, influence, exceptional communication skills, broad business knowledge, creativity, and an exceptional work ethic are essential traits for success in this role.

Open to US and Europe based candidates.

Qualifications

• Bachelor’s or master’s degree or equivalent combination of education and experience.
• 8+ years' practical experience, of which 5 years' will be relevant experience, and an eagerness to build on your excellent analysis, presentation and strategy development skills.
• An accomplished leader and influencer, this is where your expertise and solution’s oriented approach will take you even further.
• Demonstrated ability to develop strategic solutions and programs.
• Demonstrated ability to consultatively synthesize varied requirements and develop simple global solutions.
• Strong, working knowledge of Agilent product and service offerings, and depth of experience working within Agilent's Enterprise Sales or Delivery programs.
• Very detail oriented and proven ability to make quick decisions, as well as manage multiple projects to meet all deadlines.
• Very strong team player with proven excellence in collaborating effectively and efficiently with cross-functional, and global teams.
• Excellent verbal and written communication skills, and ability to link disparate information and detail into high quality and concise business proposals.
• Proficient computer skills; experience in use of Microsoft Office 365 product portfolio required.
• Ability to fully prepare, working with Sales teams, bid responses to customer technical, legal and other specifications.
• Experience working with content management and RFP response tools and platforms desired.
• Experience working with international teams.
  
  

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required

Occasional

Shift

Day

Duration

No End Date

Job Function

Services & Support