Dutch-speaking E-Commerce Operations Manager (m/f/d)

ABOUT YOU is one of the fastest growing eCommerce companies in Europe, with its headquarter in Hamburg. As a fashion and technology corporation, along with our strong team, our ambition is to make online shopping experiences more inspiring and more personal.

Working closely with our Business Development team as well as all operational teams, the International Markets team is involved in the entire development process – from identifying new markets to the scaling of existing markets. If you know one of our target markets by heart and already have some business knowledge achieved through first-hand experience in an e-commerce business or fashion, you are the perfect fit for the team.

As a Dutch-speaking E-Commerce Operations Manager (m/f/d) you will be in charge to ensure operational excellence across the entire customer journey of our Dutch-speaking shops.

Responisbilities

• Daily monitoring of the KPIs within the customer experience and operational space and based on this initiating conversations with responsible stakeholders e.g. in logistics or customer service to ensure operational excellence in our Benelux shops.

• Translation and localization of various texts from German and English for the Benelux audience (eg. sales campaigns, newsletters, push notifications, fashion content, marketing materials)
• Quality assurance across app, desktop and our mobile shops and testing of new features
• Competitor monitoring & benchmarking (track sale campaigns, collaborations with celebrities and influencers, newsletter and push notifications strategy, services)
• Community management (engage with our community, respond to app reviews, understand our customers’ pain points)

Requirements

• A first work experience in areas such as operations, linguistics, or related fields

• Good MS Office skills (especially Excel)
• Native speaker competence in Dutch language (oral & written)
• Fluency in English (oral & written) & basic german skills (better german beneficial)
• Good communication & stakeholder management skills

Benefits

• Hybrid working

• Fresh fruit every day

• Sports courses

• Exclusive employee discounts

• Mobility subsidy

• Central Location

• Company pension

• Professional training

• Dog-friendly office

• AY Academy

• Feedback Culture

• Job Bikes

HR Contact

• Lydia

  Recruiting

Store and/or retrieve information on your device (with the exception of information for performance purposes)

We store information (with the exception of information for performance purposes) on your terminal device and/or retrieve information stored on the terminal device (e.g. IP address, user ID, browser information, device identifiers). We use this information for various purposes, which we describe separately.

In order to offer you the full ABOUT YOU experience, we and our partners use certain information (e.g. browser information, click path, date and time of visit, geographical location, IP address, usage data, websites visited) to present you with ads and content tailored to you in our online shop and on third-party sites, which may be based on your preferences or recently viewed products, for example. You can find out which information we or the respective partners would like to use on the basis of your consent in the partner list.

We and our partners use certain information about interactions with content and ads in our online shop and on third-party sites to better understand how they are received by our users. To do this, we combine data sets (such as user profiles, statistics, market research and analytics data) that tell us how you and other users interact with content and ads. This information allows us to identify common characteristics, e.g. to determine which content is relevant for which target groups. You can find out which information we or the respective partners would like to use on the basis of your consent in the partner list.

We need certain information to provide our online shop securely and reliably. To do this, we monitor and prevent unusual and potentially fraudulent activity (e.g. advertising, ad clicks by bots) and ensure that systems and processes are working properly and securely. The information may also be used to troubleshoot problems you or we have in providing or interacting with content and ads. In addition, we need certain information in order to provide you with our online shop in the form you have requested, e.g. we remember which products you have added to your shopping basket or placed on your wish list. You can find out which information we or the respective partners use for these purposes in the partner list.