Complaint Vigilance Analyst I (f/m/d) – FTC for 2025

Job Description

Kenvue is currently recruiting for-

Complaint Vigilance Analyst I (f/m/d) – FTC for 2025

This is a temporary position until end of 2025 which reports into Supervisor Complaint Vigilance EMEA and is based at Neuss, Germany (hybrid).

Who We Are

At Kenvue , we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON’S and BAND-AID that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here .

What You Will Do

The Complaint Vigilance Analyst I is responsible for triaging product quality complaints, coordinating complaint investigations, tracking corrective actions, evaluating technical information, and preparing customer inquiries and trend reports. As a Complaint Vigilance Analyst I, you will work with various departments to ensure effective solutions to customer issues-

Key Responsibilities

• Analyze and investigate complaints to identify trends and potential issues. Prepare preliminary trend reports for complaints. Conduct thorough analysis of incoming product complaints and determine requirements for investigation.
• Collaborate with cross-functional teams to develop and implement solutions to address identified issues. Track and document effectiveness of corrective actions taken to prevent recurring complaints.
• Evaluate information from a technical perspective to ensure appropriate analysis, investigation, and that the root cause is documented prior to complaint closure
• Maintain accurate and up-to-date records of complaints and investigations
• Provide regular reports and updates on complaint trends and status to management
• Contribute to the continuous improvement of the complaint vigilance program
  
  

Required Qualifications

What we are looking for

• Pharmacist or bachelor's degree in a related field or equivalent experience
• 0-2 years of experience in complaint vigilance or a related field
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Ability to work independently and as part of a team
• Attention to detail and accuracy
• Familiarity with industry regulations and best practices related to complaint vigilance
• Ability to conduct thorough analysis of product complaints and determine requirements for investigation
• Experience in evaluating complaints and finding solutions to customer issues
• Experience in tracking and documenting effectiveness of corrective actions taken to prevent recurring complaints
• Experience in preparing preliminary trend reports for complaints
• Experience in evaluating information from a technical perspective to ensure appropriate analysis, investigation, and that the root cause is documented prior to complaint closure
  
  

Desired Qualifications

• Advanced problem-solving and analytical skills
• Experience with PQMS or other specialized software related to complaint vigilance
• Experience in leading complaint investigations
• Experience in presenting complaint data to management
• Experience in developing and implementing corrective and preventive actions
• Experience in conducting complaint trend analysis
• Excellent communication skills in English, second foreign language preferred
• Ability to perform in a virtual international team
  
  

What’s In It For You

• Competitive Benefit Package*
• Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!
• Learning & Development Opportunities
• Employee Resource Groups
• This list could vary based on location/region
• Note- Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.
  
  

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location

Europe/Middle East/Africa-Germany-North Rhine Westphalia-Rhein-Kreis Neuss

Job Function

Quality Assurance