IT Business Analyst - Aftermarket

About JLG, an Oshkosh company JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world The Business Analyst within Information Technology will work closely with other business analysts to understand business processes, workflows, and their relationships to current and future softwaresolutions. This role will support the creation of detailed business requirements, system documentation, and implementation of quality software solutions ESSENTIAL DUTIES AND RESPONSIBILITIES: (These duties are not meant to be all-inclusive and other duties may be assigned.)

• Document and track the current and future states of business processes and requirements within one or more functional business areas.
• Create functional and technical specifications based on business requirements. Evaluate

changes to requirements and assess impacts of changes. Tracks requirements from business case to implementation while maintain requirements for reuse

• Assist in the integration of testing for projects and provide support for user acceptance testing.
• Define test scenarios within one business function to articulate new functional software needs.
• Assist in the defining and participating in test plans, test strategies, and the creation of scripts.
• Provide artifacts (data model, data maps, knowledge base articles, etc.), educate, and support production team when needed.
• Identify and gather appropriate business requirements to create the necessary solution to satisfy the business need.
• Assist with facilitation of requirements gathering within one or more business functional areas to develop a comprehensive business requirements document(s).
• Work in conjunction with project manager to build test plan, create business test scripts, and update existing scripts.
• Develop project related policies and procedures, review end user training documentation and assist in training.
• Understand business processes and systems for their functional area and act as a liaison for the functional area between IT and application team and the business.
• Provide ongoing day-to-day support for the applications team in addition to project management responsibilities.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Systems or equivalent.
• Three (3) or more years of experience in Business Analysis, Information Technology, or in a related area.
• Analytical, written, and verbal communication skills.
• Experience in business analytics and system design analysis.
• Attention to detail, problem solving, and decision making skills.
• Advanced customer service skills.
• Experience working independently and taking initiative.
• Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.
• Ability to travel up to 20%.

PREFERRED QUALIFICATIONS:

• Experience working independently and taking initiative.
• Ability to guide less experienced business analysts.
• Knowledge and understanding of IT Infrastructure Library (ITIL) Service Management.