Technical Customer Support (German) - Relocation in Greece
Grow-Talent.com
Datum: vor 1 Woche
Stadt: Remote, Remote
Vertragsart: Ganztags
Remote
Grow-Talent.com is working with a leading outsourcing/BPO company that is looking to recruit a German-speaking Technical Customer Support for their offices in Thessaloniki.
Position: Technical Customer Support
Location: Thessaloniki, Greece
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
Position: Technical Customer Support
Location: Thessaloniki, Greece
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Interact with users through various channels (via email, phone, and chat)
- Analyze and evaluate users specific account setups and previous interactions to recommend solutions
- Troubleshoot technical questions including software, hardware, and logistic questions
- Escalate complex issues and provide context to the reason for the escalation.
- Native/fluent in German, both oral and written. Fluent in English (at least C1 level)
- Previous experience in customer facing role (B2B or B2C)
- Basic coding understanding with the ability to read the code
- Prior experience in multi-channel customer support
- Excellent communication skills (both oral and written)
- Demonstrated ability to work through complex technical problems
- Strong attention to detail
- Working schedule: Monday to Friday, 09 AM - 06 PM.
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Referral program
- Relocation support
- Guidance and tools to reach your full potential.
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