Senior Customer Onboarding Manager - German speaking (f/m/d)

The hospitality industry is dominated by all-in-one software with a closed architecture. This creates data siloes, slow development and dependency on big players. We are changing that!

Apaleo's API-first property management platform empowers accommodation providers to design a technology stack that creates unique digital guest & staff experiences. The Apaleo Store enables integrations to hundreds of apps to streamline operations, enhance the guest journey and maximize revenue.

Are you up for the challenge? We're looking for a Senior Customer Onboarding Manager - German speaking (f/m/d) to join our team in Munich! This job is a great opportunity for professionals willing to take the next step in their careers.

Since the founding of Apaleo, we've welcomed over thirty different nationalities into our team. We aspire to increase this number as we continue to grow. Saying this, it's also important to us that you bring your whole, authentic self to work every day and actively teach us what it means to be you.

What you are getting up to:

As part of the onboarding and customer success team, you will help our tech-enabled customers onboard to the Apaleo platform, and tech stack and set them up for long-term success.

You will take responsibility for developing and executing tailored onboarding plans and collaborating with cross-functional teams to ensure a seamless onboarding experience. Also, you will be responsible for monitoring and reporting on customer progress, identifying and addressing potential issues or roadblocks and providing training and support to customers.

• Lead the onboarding process for new customers, ensuring a smooth and successful transition from sales to product adoption;
• Recommend best practices and organizational changes to our customers to accelerate their onboarding;
• Develop and execute onboarding plans that meet each customer's specific goals;
• Serve as the primary point of contact during the self-service onboarding process and act as a coach;
• Act as a customer advocate for product insights, requirements and app partner integrations;
• Collaborate with cross-functional teams, including sales and product at Apaleo and external App partners, to ensure a seamless onboarding experience;
• Monitor and report on customer progress, identify and address potential issues or roadblocks;
• Provide training and support to customers, ensuring they have the knowledge and resources needed to succeed with the product;
• While answering customers' questions in our ticketing system, demonstrate your product knowledge to provide guidance and solutions;
• Develop your knowledge of the Apaleo platform ecosystem, and eventually develop expertise in certain app categories (e.g. distribution, guest experience).
  
  

What we value:

• Full working proficiency in German and English;
• Strong interest in hospitality tech; industry experience is a plus;
• Customer-first mindset and strong communication skills;
• Experience in project management, customer onboarding or customer success;
• Strong passion to learn and develop;
• You are attracted by excellence, not afraid to fail and want to move fast;
• Understanding of SaaS business models;
• Analytical and problem-solving skills;
• Ability to prioritize and manage multiple projects simultaneously;
• Familiarity with customer onboarding tools and technologies;
• Experience in teaching (customer training) paired with empathy.
  
  

What we offer

You will be a part of an exciting, open and agile team, where your voice matters and where it has a company-wide impact. We are committed to building a diverse and inclusive environment for everybody. With us, you not only have the opportunity to shape the future of hospitality but also to shape your own career in any direction. We want you to grow with us!

• A diverse team of motivated and international experts from various disciplines and backgrounds;
• Flexible structure with a flat hierarchy;
• A key role in one of the most promising international start-ups in the hospitality industry, located in the heart of Munich;
• Team events: dinners, cocktail clubs, sports groups and more;
• Fair compensation with a transparent peer review structure, career progression & personal development program;
• 30 vacation days per year;
• Free public transportation inside the city of Munich.
  
  

We are an Equal Opportunity and Affirmative Action Employer, who encourages applications from all qualified individuals without regard to color, race, religion, gender identity, sex, gender expression, national origin, age, marital status, disability, or to other non-work-related factors.