Operations Manager, Köln, Germany

Department: Operations

Location: Cologne

Description

Upway is hiring an Operations Manager among its Launch Operations team in Köln. The Operations team's role is to create the largest and highest-quality e-bike offering for Upway shoppers, by sourcing the best e-bikes, refurbishing them and delivering them to their new owner in a seamless customer experience.

The Operations Manager will be responsible for owning entire parts of operational flow, managing teams in our warehouse, building processes to optimize operations, analyzing data to understand and bridge gaps, and working closely with the rest of the company to provide best in class experiences to customers.

What You Will Do

• Lead a team of warehouse associates and bike mechanics
• Design, build and own entire parts of the operational flow
• Go deep into the data to find optimization opportunities
• Manage relationships with suppliers, manufacturers and partners
• Design and implement processes to optimize customer experience and financial efficiency
• Set up tools and dashboards to get an accurate view on operations
• Work closely with the rest of the company to support an extremely fast paced growth and expansion
  
  

What You Will Need

• Strong academic background in engineering, finance, logistics, business, MINT or similar
• 3-5 years of experience in Operations, Finance, or equivalent
• Fluency in German, proficiency in English
• Possess strong communication and leadership skills, able to lead a small team in a warehouse environment
• Superior problem solving skills; able to manage detail, establish root cause, and to analyse data
• Comfort with working in a fast-paced and changing environment
• Attention to details and obsession for operational excellence
• Readiness to be fully accountable for a complex operational scope
• Thrive on change and a dynamic environment. Inclined to operate with flexibility and to commit the extra step required to get the job done
  
  

Benefits

Upway operates in 6 countries in Europe and the US, with the support of prestigious investors including Sequoia Capital, Global Founders Capital and Exor Ventures. It holds an exceptional team of talented people who thrive in fast paced environments and who are dedicated to the mission: Making electric mobility accessible to everyone.

• You will receive equity shares in the form of stock options
• You will operate in an environment, where you can take as much responsibility as you are able to handle. This will present great learning and growth opportunities.
• You'll work in a fast paced environment, where we favor quick decision making and getting things done
• You'll work on a great product. Electric and sustainable mobility will be ever present in your day-to-day, and you'll become an expert in these topics.