Manager CX/UX Design (m/f/x)

Manager CX/UX Design (m/f/x) weekly working time of 40 hours. Mondays to Fridays.

TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.

TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS.

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers providing them with sector expertise, best in class account management and most innovative products & solutions.

Tasks:

As a Manager Customer Experience Research & Design, you shape how we in DHL deliver excellence in a digital world. You are part of a small team of CX/UX Designers and Researchers that help improve customer experience on DHL's digital touchpoints, most prominently dhl.com. You contribute to creating intuitively designed digital customer experiences that can be scaled. Your work strengthens design governance in the ecosystem of DHL websites. In this position, you directly contribute to delivering excellence in a digital world.

Principal Accountabilities:

• You design mockups, wireframes, prototypes etc. for DHL.com using tools such as FIGMA or Adobe Photoshop. Your designs are developed in close collaboration with relevant product and customer journey owners while ensuring a consistent DHL brand appearance.
• You ensure an intuitive and clearly structured experience design across dhl.com as a frontrunner for the entire digital DHL ecosystem.
• You work closely with the more research focused team members to align on relevant research questions and with other UX designers across DHL.
• You connect with stakeholders on different levels and work closely together with the product and customer journey owners during the entire design and research process.
  
  
  

Knowledge, Skills and Experience:

• Extensive experience in CX/UX Design, especially in designing and building relevant journeys incl. mockups, prototypes, etc. using tools like FIGMA or Adobe Photoshop
• Great attention to detail on pixel level and extensive understanding of user-centered design.
• High level of self-organization and ability to oversee and handle multiple projects and stakeholders.
• Team player who enjoys working together with stakeholders from all over DHL group
• International mindset with excellent communication skills in a global environment
• Experience in the logistics sector preferable.
• Bachelor / Master Degree in Communications, Design or similar
• 5+ years of professional experience in a relevant environment (e.g. CX/UX Design, Interaction design, information architecture, etc.)
• Digital portfolio or work samples
• Previous experiences in a multi-national professional environment
• Fluency in English required, fluency in German preferred
  
  
  

Your benefits:

We offer excellent employee benefits, a competitive salary package and great development opportunities.

Your contact:

Interested in this responsible position with its varied tasks? Please click on “Apply Here” and send us your complete application, including a cover letter, CV, references, your desired salary and your earliest possible starting date. You can find further information at dpdhl.jobs.

We are looking forward to your application.

CONNECTING PEOPLE. IMPROVING LIVES.