Junior Customer Care & Community Manager (m/f/d) | Spanish Native, English Speaking

About Yepoda

At Yepoda, Korean effectiveness meets sustainable solutions: our mindfully produced skincare products are made with love in Korea. Our mission is to bring the best beauty innovations from Korea straight to Europe – without ever compromising on our values, quality, and sustainability. All our products are made with the best natural and active ingredients, are vegan and cruelty-free. We aim to make the K-Beauty routine easy, effective, and fun.

Founded in 2020 and located in the heart of Berlin, our beauty start-up is home to a vibrant team of over 80 brilliant human beings from around the globe. Together, we're shaping Yepoda's story.

Your Role

We are currently seeking a passionate Customer Care & Community Manager fluent in Spanish (native) with excellent English skills to support our amazing customers and community.

Your Tasks

• Be the first point of contact for Spanish and English-speaking customers, answering inquiries via email, social media, and other platforms.
• Deliver exceptional customer service, ensuring our customers feel valued and supported.
• Engage with and nurture our community on social media, creating a positive and inclusive environment.
• Work collaboratively with internal teams (operations, product, brand) to communicate customer feedback and insights.
  
  

Your Profile

• Educational background in Media Management, Marketing, Communication, Economics, or related studies—or equivalent experience in customer service.
• Native-level Spanish with excellent English proficiency.
• Outstanding written and verbal communication skills.
• Familiarity with tools like Google Workspace, Microsoft Office, and ticketing systems (e.g., Gorgias).
• Passion for beauty, social media, and community building.
• A collaborative team player who thrives in a fast-paced start-up environment.
  
  

What We Offer

• A dynamic and fast-growing start-up environment.
• Immediate responsibility and opportunities for professional growth.
• A dog-friendly office in Berlin’s Prenzlauer Berg with free drinks and snacks.
• Hybrid work options for flexibility.
• Employee discounts on Yepoda products.
• Urban Sports membership to stay active.
• An inclusive and welcoming workplace that values diversity.