Inside Sales & Account Manager

The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.

Planet are a technology company that’s transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.

To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software that runs business. By combining software and payment technology, Planet’s creating a world of connected commerce, that makes payments feel good.

We’re growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we’ve the financial capital and expertise to grow our capabilities and reach through acquisition.

Sales (Hospitality)

We’re one of the main commercial areas of Planet’s business, accounting for around one-third of all revenue.

With a very large portfolio of products, ranging from PMS to on- and off-line payment solutions and from Network Management to customized TV solutions, Planet helps hoteliers delivering better accommodation & payments experiences for customers through our products and services, in a world where digital and physical experiences are coming together.

We are seeking diverse, highly motivated and skilled experts in payments, with a strong passion for acquiring new customers and growing existing ones.

Role Overview

This position, based in and responsible for 1) lead generation in a dedicated region within Germany, focus on attracting new prospects to our payment, hotel software, WLAN and Interactive TV solutions and 2) to look after a customer base in a designated region and improve customer relationship.

As an Inside Sales & Account Manager Germany, you will be the experienced, knowledgeable, and customer-focused professional who attracts existing customers and creates excitement for our product portfolio. Your job is to analyse your market and build a substantial pipeline of new prospects across our solutions. You'll work with world-class marketing, product and sales teams. Our product line is growing rapidly, and you will enjoy attracting technical products to various stakeholders within a hotel.

Key Responsibilities

• Analysing your market to identify cross-selling possibilities for our solution portfolio within the existing client base.
• Creatively use email, phone, databases, and social media to dig deeper into your prospects organizations and attracting products and solutions to our customers by presenting products virtually and via phone.
• Solving challenges, complaints and escalations with customers, if necessary, by cooperating with the internal departments.
• You will develop a deep understanding of Planet's current and future features to find and implement new business opportunities.
• You will ensure that business goals and objectives are the focus and that all sales activities are clearly reported, documented, and shared internally.
• Ensure all new sales opportunities are clearly reported and documented in Salesforce and properly handed over to our field sales team according to internal standards to make your work visible to internal stakeholders.
  
  

Knowledge & Experience

• Hospitality industry background
• German native speaker and good written & spoken English (min. B1)
• Experience with hotel software (PMS, Revenue Management, etc.) is a plus
  
  

Additional Skills

• Excellent sales skills
• Self-motivated
• Well-spoken and articulate.
• Good Microsoft Office, Salesforce (CRM) and Windows operating system experience
• Positive can do attitude
• Organisation and issue resolution skills
• Team player
  
  

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.