Ecommerce Implementation Specialist

Base.com is an All-in-One Multi-Channel Management System trusted by thousands of sellers worldwide. It offers proprietary SaaS solutions for merchants that help them scale up, automate, and optimize their businesses across all sales channels.

On top of the best-in-class modules for Order Management, Product Warehousing, Managing Marketplace Listings, and Automating Workflows it offers over 1300+ integrations including Amazon, Allegro, eBay, Etsy, Otto, Kaufland, Idealo, Shopify, WooCommerce, Magento, OpenCart, Deutsche Post, UPS, FedEx, DPD, DHL, QuickBooks, Xero, Slack, Gmail, FreshDesk, and many more. We have already partnered with the most significant global marketplaces and regional leaders.

Our teams operate in Europe, both Americas, and Asia, and we are in the process of expanding into new international markets!

Our work model enables us to collaborate globally while maintaining strong local expertise. With exponential growth in recent years, including strategic acquisitions and significant team expansion (15x growth in 3 years), we are entering an exciting new phase of global scaling.

We are now seeking talented professionals to join our dynamic team. As part of Base.com, you’ll contribute to creating solutions that drive the global e-commerce industry forward. Ready to shape the future of e-commerce with us? Join Base.com today!

Experience

• 3+ years experience implementing similar do Base.com SaaS e-commerce solutions
• Solid understanding of the DACH e-commerce landscape, and experience working with e-commerce retailers and brands
• Strong communication and client relationship-building skills
• Ability to manage multiple projects simultaneously, meeting deadlines with ease
• Excellent problem-solving and analytical abilities
• Fluent in German and very good knowledge of English
  
  

Nice to have

• Knowledge of HTML, CSS, and PHP
• Knowledge of ERP systems
• Experience configuring and managing online stores
  
  

Tasks

• Lead and manage end-to-end implementation projects for Base.com customers, ensuring smooth onboarding and system integration
• Analyse customer requirements, providing tailored recommendations and best practice solutions
• Deliver technical demos with customers while onboarding onto Base.com
• Craft detailed plans, timelines, and roadmaps for multiple projects
• Configure and customise Base.com systems to meet client needs
• Design and implement solutions that optimise clients' workflows
• Engage with clients to understand their business goals and align our solutions to enhance their operations
• Evaluate the success of each project by measuring outcomes against set goals
• Help customers integrate additional tools to enhance their Base.com system
• Troubleshoot and resolve any technical issues that arise during implementation, ensuring minimal disruption to the customer
• Attendance at key industry events and on-site customer implementations
  
  

Our offer

• own product - we decide how we want to develop
• joining an organisation in a phase of rapid growth
• a lot of independence
• long-term cooperation
• attractive salary and benefits package