Director Field Service Operations Europe

Job Description

This is an outstanding opportunity for someone who is uniquely equipped to inspire change and influence!

We are looking for a Director of Field Service Operations to join our amazing team. We are open to applications from anywhere in Europe, if you live close to an airport. The primary responsibilities will be to coordinate and lead all aspects of service delivery for Systems and Software Solutions Lifecycle Services organizations in Europe as we as to ensure operational efficiency and report on key performance indicators.

In this Role, Your Responsibilities Will Be:

• Develop and drive the strategic plan for our lifecycle service business
• Support the Global and European Service Management Office (SMO) to envision and develop new service offerings and deliver new processes and tools.
• Support, coach and indirectly manage Regional Service Managers in other regions.
• Define structural requirements to support reporting, time booking, service project management.
• Develop and lead a service sales and operations plan to ensure availability and proficiency of service resources where and when needed
• Identify future needs for Regional Lifecycle service operation locations (Countries / Service Centres) and develop required competencies.
• Use our Centers of Excellence to support country organizations with service operations, as well as for periodic service engagements.
• Drive the Region to develop a training and education plan meeting minimum Emerson certification requirements as well as incremental competency development to support capture of available market opportunities.
• Increase installed base customer satisfaction and loyalty through exemplary quality in service delivery
• Build customer relationship with key resources.
  
  

Who You Are:

You are open to change and continue to learn and experience new opportunities. Also, you are the first to spot possible future policies, practices, and trends in the organization, with the competition, and in the marketplace.

For This Role, You Will Need:

• Engineering degree or equivalent; further education in business administration a plus
• 10 years’ experience in installed base business, service sales or service management.
• Extensive understanding and broad experience in driving a Lifecycle Services business
• Strong track record of leading virtual teams
• A high level of customer interfacing skills
• Direct end-user work experience preferred.
• Fluent in English (verbal and written).
  
  

Preferred Qualifications that Set You Apart:

• Proficiency in another European language.
• Technical knowledge within the automation sector.
  
  

Our Offer To You:

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding.

Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.

About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

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About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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