Customer Success Manager

This is a fully remote role, allowing you to work from anywhere in the world. However, to facilitate contact with our US clients we strongly prefer candidates in US time zones.

About Synthflow

At Synthflow we’re building the easiest way for businesses to create AI-powered phone agents. No coding, no fuss—just smarter automation. We’re passionate about delivering the future of voice technology with lightning-fast, scalable solutions. It’s an exciting time at Synthflow: we’re early, fast-growing, and laser-focused on impact. Join us to do the best work of your career while helping businesses thrive.

About The Role

We’re looking for a Customer Success Manager to build lasting relationships and ensure customers achieve their goals.

Your responsibilities will include:

• Customer Partnership: Be the strategic partner for our top customers, primarily based in US and Europe. Understand their needs deeply and proactively support them to maximize the value they get from Synthflow.ai.
• Synthflow.ai Expertise: Become an expert in our platform, using this knowledge to troubleshoot, guide, and assist customers in launching their customized voice AI solutions.
• Customer Engagement: Conduct customer interviews, onboarding calls, and ongoing support sessions to help customers derive the most value from our product.
• Product Demonstrations: Present Synthflow.ai in customer demos and enterprise calls, conveying our strategy, product direction, and usage for various teams, clients, and partners.
• Pipeline Management: Manage our enterprise lead pipeline, identify expansion opportunities, create compelling pricing proposals, and close deals.
• Training and Onboarding: Run onboarding sessions and team training for larger customers, addressing product-related questions and helping them build their use cases.
• Process Implementation: Develop and implement automation, processes, and SOP and playbooks to enhance team productivity and overall efficiency.
• Customer Advocacy: Identify and assist the most active customers to become internal champions, educating other teams within their organization about the benefits of Synthflow.ai and encouraging participation in events, case studies, product betas, and more.
• Continuous Improvement: Identify areas for improvement in customer acquisition, activation, engagement, and churn reduction. Explore these areas in detail to find and implement solutions.
• Cross-functional Collaboration: Work closely with tech, product, marketing, and community teams to share knowledge, unique insights, customer feedback, challenges, and churn reasons to help shape the product roadmap and go-to-market strategy.
  
  

Who you are:

• Experience: You have 3+ years of experience in Customer Success, Account Management, Sales Engineering, or another client-facing role, preferably with a SaaS product in a successful startup or scale-up. Experience working with US customers is a big plus.
• Communication Skills: You’re an excellent written and verbal communicator. As a remote team, writing is our primary means of communication, and we talk to customers frequently, requiring strong real-time communication skills.
• Problem-Solving: You love solving problems. Our customers range from different vertical of SMEs each with unique needs. You can understand specific requirements, answer questions, and solve problems on the fly.
• Customer-Centric: You care deeply about users, building and maintaining relationships with complex, multi-geographical customers. You spend most of your time speaking with customers, helping them succeed, and contributing to design and product strategy with your insights.
• Urgency and Multitasking: You act with speed in everything you do while keeping the bigger picture in sight. In a fast-growing company, you’ll juggle various customers and projects, working with minimal supervision. You excel at multitasking and making decisions effectively amid uncertainty and change.
• Passion for No-Code and Automation: You are passionate about no-code and automation, familiar with the no-code space, and have meaningful experience using no-code and automation platforms e.g. Zapier, Make, Hubspot (for work or side projects).
  
  

What we offer:

• Autonomy at speed: High-ownership roles in a fast-moving startup.
• Remote-first flexibility: Contribute from anywhere, on your schedule.
• Cutting-edge technology: Work on a truly interesting product.
• Career growth: Scale your impact as the company grows.
• Rewarding package: Competitive pay, equity options, and comprehensive benefits that reflect your skills and experience.