Customer Success Manager

About bookingkit

bookingkit is a growing company and already we are Europe’s leading booking and reservation management software for tours and activity providers. Our 2025 strategy is set in stone and we have challenged ourselves to digitise and revolutionise the Tours, Activities & Attractions market directly.

We need YOU, to propel us in this journey as we #trust in you and your ambition to be one of us. In return, we give you transparency and ownership so that you #grow with us and we rely on each other for the success of bookingkit.

At bookingkit, we believe experiences arise from community. This is why we work together as a group of currently 80 people with diverse backgrounds - sharing our common goal of creating an environment for every team member to grow as an individual and professional. #bookingkindness

Too hard to believe? Check out our Kununu and Glassdoor ratings

Our Vision and Mission :

We already know where we want to be in 3 years and the impact we want to have in 10 years:

bookingkit's vision is to create a world where our technology makes operating and marketing experiences easy and fun.

Our mission is to make bookingkit the most integrated booking technology for professional European attractions.

We are searching for a dynamic Customer Success Manager - DACH (m/f/d) to take the lead in strengthening our relationships with key clients and drive significant business outcomes. This is a full-time, permanent role starting on 01.12.2024.

Join us at bookingkit and shape the future of the Reservation Technology industry!

Location:
Hybrid or remote — you decide!

Your Day-to-Day Work In This Role:

• Enable Europe's leading attractions to grow their ticket sales and optimize their business processes
• Manage and develop a portfolio of strategic clients, acting as a trusted advisor and ensuring seamless onboarding, training, and ongoing product success.
• Proactively drive product adoption, expansion, and renewal strategies, ensuring high levels of customer satisfaction and retention.
• Use a data-driven approach to identify growth opportunities, including to increase our share of wallet to maximize value for both customers and the business.
• Collaborate closely with cross-functional teams (Product, Sales, Marketing) to align customer needs with business objectives, product roadmaps, and mutual action plans.
• Provide strategic insights to internal teams to influence product development based on customer feedback and market demands.

• Are comfortable managing top-notch attractions and high-priority projects, handling demanding customers and adapting to changing business needs.
• Are fluent in German and English (full professional proficiency required).
• Have 4+ years of experience in customer success, account management, or a similar role within the SaaS sector.
• Have a proven track record of driving customer retention and expansion.
• Possess crucial skills to excel at the job: project management, data and business analytics, negotiation skills, business acumen, understanding of organizations.
• Have a mind-set that matches our culture: Solution-oriented, passionate, team player, proactive, communicative, owning and addressing challenges hands-on.
• Are willing and able to travel within and outside Germany from time to time.

Bonus Points for:

• Experience in the Tours, Activities, and Attractions sector, with an established network of industry contacts.
• Track record in leading and delivering projects involving external stakeholders
• Proficiency in additional major European languages.
• Experience in Sales

Perks and Benefits:

• 100% Remote Work: We have a remote work setup. Do you like to work from the office? So do several of our colleagues -- you can join them in our sunny office in Berlin. There is also a very generous Mobile Working policy allowing you to work from almost anywhere for a portion of the year!
• Corporate Discounts: We take part in company discount programs with partners and other startups, e.g. GetYourGuide.
• Flat Communication: Open communication and accessibility between teams and leads is how we operate at bookingkit.
• Annual Private Travel Subsidy: We are part of the tourism, events, and travel industry - so obviously travel is great! Even in our current times, we subsidize private travel with up to 156€ annually per bookingkid.
• Public Transportation Subsidy: We subsidize public transportation costs in EU countries with a flat fee. Depending on location, the subsidization can be more than 50% of the total transportation cost.
• Gym Subsidy: We subsidize Urban Sports Club and Gym Pass memberships in Germany for bookingkids to stay active and fit.
• Team Events: Our bookingkit BBQ in Berlin is a tradition that we offer multiple times in the year! Beyond that, we have summer and winter events to meet in person. Even ex-bookingkids come back to catch up with us on event days!
• Extra Charity Day: We love it when bookingkids are involved in charity work. We support you with one extra day of leave for charity work.
• Airport/Train Office Day: If you find yourself needing to travel by train or flight and are still able to work, though unable to take calls, you have the option of working this day instead of taking a vacation day.
• Child Sick Days: 10 days of child sickness paid by bookingkit.

Our Interview Steps:

1. People And Culture Screening Call (30 minutes) with our recruiter
2. Hiring Manager Interview (30 minutes)
3. Case Study Presentation (60 minutes)
4. Meet The Team (15 minutes) with the entire Customer Success team