Customer Community Manager (12-Month Fixed-Term Contract –)

Are you passionate about building strong customer communities and creating spaces where users can connect, share, and grow? If you're enthusiastic about engaging customers in meaningful ways and excited about fostering a vibrant, loyal community, this is your opportunity to make an impact at the forefront of cybersecurity. Join us on a 12-month fixed-term contract for maternity cover and help us continue to build an exceptional customer experience!

The role can be based remotely from Germany or Amsterdam.

Your Mission:

• Be a central figure in cultivating and maintaining an active, engaged customer community.
• Develop and execute strategies to strengthen relationships between customers and the brand through community engagement initiatives.
• Collaborate with Customer Success, Marketing, and Product teams to align community-building efforts with overall company goals.
• Create opportunities for customers to connect through virtual and in-person community events such as webinars, workshops, meetups, and user groups.
• Lead the creation and management of an online community platform where customers can share best practices, provide feedback, and support each other.
• Encourage user-generated content, including discussions, testimonials, and case studies within the community.
• Organize customer insights, discussions, and helpful resources, for use both internally and externally
• Build programs to recognize and celebrate customer achievements, turning engaged members into brand advocates.
• Regularly gather feedback from the community to improve the customer experience and identify opportunities for new community-driven initiatives.
  
  
  

Your Profile:

• Fluency in both German and English is a requirement.
• A community builder at heart, with a passion for creating spaces that foster engagement and connection.
• Proven experience in managing online and offline communities, ideally in a SaaS, IT, or tech environment.
• Skilled at nurturing long-term relationships with customers to drive engagement and advocacy.
• Excellent communicator, comfortable working cross-functionally with different teams.
• Experienced in organizing and managing events that drive customer participation and excitement.
• Analytical mindset with the ability to measure the success of community initiatives and their impact on broader business objectives.
• Creative thinker with an enthusiasm for developing new, innovative ways to keep customers engaged.
• Experience with community management platforms, Salesforce, HubSpot and/or Planhat are a plus.
  
  
  

This is a 12-month fixed-term contract for maternity cover with the potential for further opportunities beyond the term. Join us and make a lasting impact on our customer community!

Why Us? 

At SoSafe, you'll be part of a cybersecurity team that thrives on innovation, safeguarding organizations against evolving threats and making the digital world a safer place. You will have the opportunity to make a real impact, surrounded by a dynamic and supportive team and environment committed to your professional growth. 

What we offer: 

Work-Life Balance: 

• Flexible hours 
• 33 vacation days 
  
  
  

Work Environment: 

• State-of-the-art tech 
• Annual company off-site 
• Regular team events
  
  
  

Healthcare: 

• OpenUp 
  
  
  

Other Perks: 

• Referral Bonus 
• Learning & Development Allowance 
• Pension and Healthcare in some regions
  
  
  

About Us

We are one of the fastest-growing security awareness scale-ups worldwide. By putting people first and focusing on behavioral science, we are disrupting the status-quo of Cyber Security.

Backed by strong VC funding by those such as Highland Europe and Global Founders Capital, we are looking for more motivated team players who will assist us with our ambitious mission and international expansion. At SoSafe, you will take ownership for your work and your growth, taking your career to the next level! If you want to have an impact and are looking to contribute in meaningful ways within an open-minded environment that values diversity and community, SoSafe might just be the right place to work for you!

Join us on our journey to make the digital world a safer place now!