2nd Level IT Support Engineer (m/w/d)

2nd Level IT Support Engineer (m/f/d)

Employer

NSC Global is a global IT consulting firm that provides network and support solutions to large corporations, helping them become more agile, cost efficient and effective. We are not a recruitment agency, we are the IT company you will be directly employed by!

We are currently looking for a colleague (m/f/d) in 2nd level support for our on-site IT support in Leipzig.

Tasks

• Fast and efficient support of users in the area of desktop PCs, products and services, mostly during normal operating hours, occasionally in shifts and on call
• IT problem diagnosis and handling
• Forwarding of IT tickets that cannot be resolved directly
• Independent review of the service status, e.g. the time until a ticket is resolved
• Timely installation and uninstallation of hardware and software with the help of available installation tools
• Interface between users and service desk as well as external suppliers
• Carrying out hardware and software tests with existing test and diagnostic tools and subsequent correction or forwarding, as well as documentation
• Documentation of current hardware and software to update configuration management
  
  

Qualifications

• At least 2 years experience in professional IT support desirable, or demonstrable private experience and affinity for the IT sector
• Experience in dealing with common operating systems
• Experience in working with common applications, e.g. MS Office, Oracle etc.
• Knowledge of ticket systems
• Network knowledge (connection of PCs and other network devices, e.g. printers)
• Certificates such as OEM, CompTIA, MCITP, MOS an advantage
• Good knowledge of German and English
• Class B driving license
• Well-groomed appearance
• Customer friendly
• Independent way of working
  
  

Additional Information

Requirements for the applicant:

Basic knowledge: Copy and fax machines, systems, network technology Cisco, customer consulting, customer support, second level support, digital technology

Advanced knowledge: Application engineering, application consulting, Windows 11 operating system, Windows 10 operating system, applied computer science, Windows Server 2022 operating system, user interfaces, user interfaces, computers, data processing products, information technology, computer engineering

Expert knowledge: User consulting, user support (IT)