Business Analyst Back End

KLM Royal Dutch Airlines

Datum: 3 dagen geleden
Stad: Amstelveen, Noord-Holland
Contract type: Voltijd
KLM Royal Dutch Airlines
We are looking for a Business Analyst who is the bridge between business and IT and will translate business needs into new functionalities for the reservation API. You will contribute to the realization of high impact business cases in one of the most dynamic environments of Air France KLM: Digital.

What will you do?


In this position you will be part of the Reservation API product team. This API is of crucial importance for the Air France and KLM customer as it provides all the information about the customer’s flight reservation(s) and related products. The API furthermore allows customers to update and add information in the reservation and is a gateway to other API’s. It is therefore an essential component in several steps of the customer journey. You can think of customers being able to manage their existing booking, rebook their flights, check-in for their flight, purchase ancillaries, manage their travel documents and updating their profile.We are continuously bringing new digital innovations to our customers and as a Business Analyst you will be an essential part in the process of realizing these innovations. Your activities will include:

  • Translate business needs into clear features and user stories for the product team;
  • Handle incidents to ensure business continuity;
  • Implement and validate new functionalities;
  • Provide consultancy to business stakeholders, particularly from a technology perspective;
  • Define and measure KPIs for new features, monitoring digital solution performance.

Where do you land?

You will be part of a team of experts: UX’ers, Business Analysts, Scrum masters, Product Owners and Developers in the most dynamic environment of Air France / KLM: Digital. Your workplace varies between Schiphol-Rijk (IT building) and Amstelveen (KLM Head Office). Occasionally you will travel to your colleagues at Air France in Paris.

Your profile

With Kindness, Commitment And Expertise You Will Work Together With Our Digital Teams And Stakeholders To Reach The Best Digital Experience For Our Customers. You Also Have

  • At least a bachelor degree;
  • You think in solutions, you can look beyond processes, and you have a “can-do” mentality;
  • Strong communication skills. It is easy for you to interact with your colleagues and to explain complex matters to non-experts;
  • You are an excellent team player and can work independently;
  • You are able to keep calm in a challenging environment;
  • The ability to demonstrate initiative in order to obtain new skills, information, and to get to know applications and stakeholders;
  • Knowledge of API’s and reservation/ticketing processes is considered a plus.

CompetenciesBuilding and maintaining relationshipsPersuasivenessGiving directionMotivating othersInitiativeCross functional awareness

What Do We Offer

  • A gross salary between € 4843,08 and € 6088,45 per month;
  • Plenty of scope for personal development and great advancement opportunities;
  • An excellent pension scheme and 8% holiday allowance;
  • A year-end bonus of 8.33%;
  • A profit-sharing scheme, up to 20%;
  • 25 leave days and 5 extra days off;
  • 7 extra days off if you work irregular shifts;
  • Substantial discount on airfare (when you have been employed for at least 6 months);
  • A travel expense scheme and free use of the bus network around Schiphol;
  • If your job allows it: working from home and up to 8 weeks working from abroad (EU and Caribbean);
  • 2% development budget;

Ready for your next destination?

Don’t wait any longer and apply for this function before the final boarding call on 06/24/2024! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. Within two weeks, you will receive a message from us. Your application procedure consists an assessment and two interviews.Did you know that according to research, women are less likely to apply than men when they don't meet all the job requirements? What a shame. Because, in our view, 'the perfect candidate' is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application.A file check (for ex-KLM-employees) and/or a reference check can be part of the application procedure. By applying for this vacancy you consent to these checks.

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