Digital Content CMS Lead

Reporting into the Digital Content CMS Manager, you will manage the governance, user support and training for TUI Groups digital content CMS platform.

Pivotal to the role is the ownership and maintenance of CMS user engagement. This includes liaising with appropriate stakeholders to ensure a continuous dialogue and interchange is in place concerning strategic and operational matters.

This role will be fundamental to the continuous improvement of CMS activities and content governance development; actively looking for opportunities to deliver efficiencies and content quality improvements via the monitoring and evaluation of quality governance reporting.

Vital to this role is key communication between Content, SEO, Merchandising and digital teams, engaging in meeting our digital content needs with a focus on efficiency, market alignment and consistency to deliver excellent customer content experience and support conversion & traffic goals.

Please note this role is being offered on an initial 12 Month Fixed Term Contract and the closing date for applications is Sunday 19th May

This role is available to be based in the following locations : Luton, Stockholm, Hannover, Rijswijk and Zaventem.

About The Job

As the Digital Content CMS Lead, you will work closely with source market content creation teams and product development teams as the voice of the content system business users, ensuring their requirements are

understood and included in the planning execution and delivery phases.

You’ll be representing a broad mix of business users as you gather, influence and manage requirements across our Content, Digital and Merchandising teams, while managing stakeholders and both team and development priorities, ensuring effective and consistent communication is upheld at all times.

On a day-to-day basis you will work collaboratively across a variety of business areas to support our goals and provide guidance to your team in terms of the prioritisation of tasks and issues, keeping the customer forefront in your decision-making. Providing the ‘how’ behind CMS self service contact management, you will be delivering the governance and processes to ensure consistent management and customer journeys are maintained.

Supporting the Digital Content CMS Manager, you will be responsible for the delivery of clear guidelines, training, and control/audit requirements to protect the digital landscape across the global platform. Focusing on the customer, you are accountable for the monitoring of content life cycle, navigation, and success measures.

You will head up a team of Digital Content CMS Executives whose roles are vital to capturing and driving the resolution of incidents, system configuration and defects affecting the CMS platform. Working with both internal and external teams, they will provide impact analysis and detailed investigation to guarantee effective prioritisation.

About You

• An ambitious individual with a good understanding of eCommerce and proven experience in an Operational and/or Managerial role.
• Someone who is customer-centric and passionate about continuous improvement in order to drive a best-in-class digital customer experience.
• The capacity to manage your own time whilst motivating colleagues in a demanding, time-critical role and work comfortably within an environment of ambiguity and a high degree of complexity.
• Ability to engage stakeholders, influence behaviour and change opinions based on business knowledge and competence.
• Strong organisation skills with a great attention to detail and appreciation of auditing and reporting capability.
• Technical awareness of end-to-end IT systems which enable content process. Familiarity with current CMS/PIM systems i.e. Hybris, EPIC.
• Ability to lead and coach team members.
• Multilingual would be useful but no essential
  
  
  

About Our Offer

• Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
• Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go.
• Development and career opportunities: We promote the potential of our employees with a wide range of (digital) training opportunities and international career opportunities.
• Personal benefits: We offer attractive remuneration, generous travel benefits, extensive health & wellbeing offers and much more.
  
  
  

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you require any further information regarding this opportunity, please email [email protected]

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.