Service Execution Teamleader

We are seeking a leader who is eager to understand the customer and co-workers' needs, demands and expectations in the market and wants to improve the business with a focus on customer satisfaction. You have a customer-oriented approach and the ability to create impact and influence improvement of the business.

Using your experience and knowledge within Supply Chain, (unit) operations or leading teams together with communication and collaboration skills, you create effective relationships across the organization and involve relevant stakeholders to make things happen.

You are inspired by developing business through people and capable of navigating in multicultural, interdependent and matrix environments. You can easily translate business and customer needs into development initiatives. Finally, you are of course a true role model for the IKEA culture and values.

A DAY IN YOUR LIFE WITH US
As Service execution teamleader you are:

• Accountable for assigned team's performance to secure a high performing daily operation connected to Service Execution for the unit including:
• efficient staging and preparation for last mile and loading operations,
• the required handover and loading capacities,
• inventory and handling management,
• compliance to applicable frameworks and guidelines
• Maintain a clean, organized and safe working environment throughout the unit and secure Service Execution Co-workers working in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security and the environment.
• Take direct lead with identifying, recruiting, retaining and developing the many talents in the Service Execution team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession.
• Secure effective, qualitative and efficient daily Service Execution within the assigned area of responsibility by contributing to goal achievement, people, shift and equipment planning, create co-worker’s quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects and analyze existing workload to secure daily volume handling and meet seasonal needs.

OUR TEAM WITHIN IKEA
It’s hard to imagine, but IKEA started out as a small mail-order business in Älmhult, a village in the Swedish countryside. It can now be found in 63 countries offering a unique range of products. Working at IKEA means working in a world of ideas. A world that is described by our own colleagues as a workplace where everyone is welcome and you can be yourself. Where together we make a difference for the many people and the planet. But also a workplace where you determine your own career steps and where there is plenty of room for your practical creativity and ideas. And all this while working in a nice team with colleagues who are always there for you and support you when needed.  
Customer Fulfilment (CFF) is a core function within Retail Operations and a fundamental part in making IKEA Omnichannel retailing a reality. We do this by developing and operating replenishment and fulfilment, end-to-end with a process-oriented organization, with radical collaboration to our colleagues within Commercial, Service office and supply partners.
We deliver with a clear focus on people development and sustainable and cost-effective operations. As Service execution teamleader you are part of CFF Unit operations team, led by the Fulfilment Operations.


At IKEA, we think it's important that you can be yourself. We believe in this role you recognize yourself if you are;

• Relevant experience and proven performance in retail and/or logistics role or an University/college degree (Economics, Logistics, Supply Chain Management)
• Eager to deliver customer value and excellence in operation
• Interested in home furnishing, people's life at home, and the IKEA product range.
• Passion to lead business through people and having a strong belief in the individual potential to develop.
• Energised by developing and supporting others to reach set goals
• Passion for logistics and working in a fast-paced and constantly changing omnichannel environment. Good knowledge of retail and/or logistics processes, tools and working methods.
• Good knowledge of different leadership styles and how to adapt it according to needs and different situations.
• Understanding of budget, cost, and key performance indicators and how to use them to plan, follow up and steer the business.
• Understanding and active usage all IKEA manuals, and the relevant Standard Operating Procedures.
• Sound understanding of the IKEA Code of Conduct, as well as regulations and legislation relating to health, safety and security in the area of responsibility
• Good knowledge of service execution processes, frameworks, and guidelines.
• Available to work also during weekends, early mornings, and late evenings.

Come and work in a world of ideas
Whatever we are doing today, we will do a little better tomorrow. If we work together we can care for people and planet. And IKEA will take good care of you too.

• A gross monthly salary for a 38 hour contract is 3320,65
• A 13th month and 8% holiday pay. These will be paid out in December and May as standard, but you can also choose to receive them monthly.
• A collective bonus scheme. This is determined annually and amounts to a maximum of 150% of your gross monthly salary.
• Travel expenses for public transport are reimbursed 100%. Do you live within a radius of 5 to 20 km from the IKEA store? Then you can also opt for a lease bicycle. Are you traveling by car? Then you will receive a travel allowance up to a maximum of 250 euros per month.
• 15% employee discount at all IKEA stores in the Netherlands.
• Various arrangements that suit your personal situation. Think of transition leave and equal (100% paid) birth leave regardless of the composition of your family. You may also exchange the public holidays applicable in the Netherlands with non-Christian holidays. And every store has a quiet/prayer room.

And much more! Curious? Check all employee benefits here.

Come and work in a world of ideas