Consumer Service officer

As a Consumer Service employee, you receive fun and challenging telephone calls, e-mails and chat conversations every day. You enjoy helping consumers as best as possible by answering questions about our products and brand activations honestly and clearly and handling complaints correctly.

Wat we vragen

• MBO+/HBO level, working and thinking level;
• Be open to flexible working hours:
• 4 times a week at the office and 1 time a week from home.
• As a team member, you work at least once a week in the evening (max. 2 evenings in consultation), and you can also take over a shift when a colleague is absent;
• Excellent communication skills (both oral and written):
• You can listen well, type quickly and error-free and have a good command of the Dutch language (ABN, language use and word choice);
• You are driven to handle consumer responses carefully and in a friendly and correct manner; you have an eye for detail and have a lot of patience and can remain friendly despite the consumer being unreasonable or wrong;
• As a consumer service employee you represent FrieslandCampina Netherlands and all its brands. You not only try to help the consumer with a specific question or complaint, but also think about how we can convert this direct contact with our consumers into opportunities. You are part of marketing and think from the customer's needs;
• Cooperation:
• you have the will to achieve something together with others. You are a real team player but can also work well independently;
• you can deal with a high work pace and, for example, you do not allow yourself to be rushed by people waiting on the telephone;
• To change gear:
• You can recognize the consumer's question based on a few information points and act quickly to arrive at a suitable answer, if necessary, using available information sources.

Wat we bieden

• Unique company culture of Dutch heritage and international presence;
• We offer great work life balance, and competitive salary & benefits package so you can enjoy it;
• Diverse training and mentoring programs to help you grow on your own professional journey;
• Exceptional support of cross disciplinary movement within the company to broaden your knowledge and growth paths;
• A friendly and informal working environment, yet professional team members as sparring partners;
• Autonomy and trust to create longer term impact that helps bring better nutrition to the world;
• Free cheese and milk at lunch in the central office, and barista coffee to help you go through your working days with a lot of joy.
  

Vacaturetekst

• You answer fun and challenging phone calls, emails and chat conversations every day;
• You help consumers as best as possible by answering questions about our products and brand activations honestly and clearly;
• You handle consumer complaints correctly;
• You handle information requests from Digital;
• You claim outstanding Digital files.

Bij FrieslandCampina geloven we in een werkomgeving waar iedereen zich hun volledige en authentieke zelf kan voelen en in hun kracht wordt gezet om het beste uit zichzelf te halen. We omarmen elkaars verschillen en ontvangen graag je sollicitatie, ongeacht je geslacht, geloof, afkomst, seksuele voorkeur, leeftijd, beperking, of nationaliteit. Als wie wij zijn bij jou past, moedigen we je aan om te solliciteren, ook als je niet zeker weet of je aan alle eisen voldoet Ons team Zie alle collega's op LinkedIn

Want to work with one of the largest dairy companies in the world with the head quarter located in Amersfoort? Here we work with multidisciplinary disciplines to make a real difference in the lives of millions of people by providing the very best nutrition. Fulfilling our purpose, better nutrition for the world, requires great efforts from many people. We believe that people as diverse as our nutritional offerings – including and not limited to gender, ethnicity, age, sexual orientation, religious belief, nationality, social background, disability and thinking style – enrich our lives and strengthen our business.
About our team and office:

• A multidisciplinary team — highly skilled, focused on making our best work together
• A friendly environment — with wonderful cafeteria, free milk, cheese and lattize coffee, and subsidized lunches drinks and events
• Easily accessible — close to central station and with private parking spaces

Contact

Arlette Mulder-Langerak

[email protected]