Customer Service Representative Roadside Assistance Italian

The Mercedes-Benz Customer Assistance Center Maastricht (CAC) in Maastricht, The Netherlands, is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz customers. More than 45 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC and external parties.

The Mercedes-Benz Service 24h department is available 365 days per year, 7 days a week and 24 hours a day for customers in need of roadside assistance. Employees answer inbound customer requests for roadside assistance in the customer's native language and offer help on the phone or coordinate assistance through Mercedes-Benz authorized service providers. Your tasks: You answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can't be solved by telephone, the employee contacts the nearest dealer who will send out a technician. You follow up and coordinate the case and keep the customer update. The philosophy is to ensure the customer is mobile again as quickly as possible.

Who are you?

• Higher vocational education
• Fluent in Italian and very good English
• Good written and verbal skills
• Advanced negotiation skills
• Computer literacy
• Knowledge of Italian culture and geography
• Experience in customer care
• Good understanding of customer satisfaction
• Team player
• Open-minded to a diversity of cultures
• Ability to prioritize, analyze, plan and coordinate on high volume
• Open to relocate to the area of Maastricht, The Netherlands
• This is a role for 35 or 40 hours with shift work. You will work 2-3 night shifts and 1-2 weekend days in this four weeks planning. The shift pattern stays the same, so you exactly know for the future which days you are off.

We offer you a job in a multicultural, dynamic and informal international working environment with interesting conditions, both primary and secondary:

• Definite contract for 1 year
• An extensive initial training of up to 3 months
• A tailor made individual development plan
• 200 vacation hours (based on full time employment)
• Holiday allowance: 8% of annual salary
• Competitive performance based salary growth
• Company result oriented bonuses
• Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
• Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
• Collective health insurance at discounted rates
• Non-contributory Pension plan
• Development plan

Does all of this sound appealing to you? If so, we want to hear from you. What are you waiting for? Please use the link to apply with your C.V. and motivation letter both in English.

Job Type: Full-time

Salary: From €2.693,00 per month

Work Location: In person