Project Management Officer

Mercedes-Benz Customer Assistance Center Maastricht


Datum: 1 week geleden
Stad: Maastricht, Limburg
Contract type: Voltijd
Mercedes-Benz Customer Assistance Center Maastricht

Recruiter

Myra Pot
[email protected]

Company Information

The task of the BICC department is to provide transparency to the organization with regards to the performance and quality of our contact centers, agents, dealers, MOC’s vehicles and processes as well as the satisfaction of our customers with these products and services

The BICC team consists of: Business Intelligence, Business Analytics, Data Science, and Data Stewardship

Function Description

The Project Manager Officer (PMo) is part of the BICC team. The PMo is responsible to plan and develop the project idea. The PMo needs to create and lead the team, monitor project progress, set deadlines, solve issues that arise, manage money, ensure stakeholder satisfaction, and evaluate project performance, including the performance of the team member

Yout tasks and responsabilities
  • Creation and maintenance of the overall BICC Project portfolio within the team scope
  • maintenance of an integrated project roadmap for the BICC with all the initiatives and projects defined by BICC management.
  • Act as Project Manager of the project’s portfolio in the SAFe Program layer (currently only for the IT department, in the future for the CCC Innovation network of the CAC)
  • Advice BICC management with regards to the portfolio planning and resources
  • Manage dependencies between projects & initiatives
  • Assist Product Manager and Product Owner in execute the BICC product portfolio
  • Support BICC leaders to initiate new projects
  • Ensuring the delivery of a consistent project status reporting for all initiatives and projects managed within the BICC

Job Requirements

Who are you?
  • You have successfully completed a higher professional education (Bsc.) or degree(Msc.)
  • Strong stakeholder and expectation management skills in a medium/large organization
  • Excellent communication skills "verbal and non verbal"
  • Stron persuade abilities
  • You are a team player
  • You have the ability to handle conflicts in a diplomatic matter
  • Scale Agile Framework (SAFe) is expected
  • Agile Certified Practioner (ACP) is preferred
  • PRINCE2 Agile Foundation/Agile Practioner is a plus
  • ScrumMaster experience and qualification is a plus
  • Knowledge of Business Intelligence technologies
  • Knowledge of how databases work and high-level architecture
  • Knowledge of Dimensional modeling architecture and Kimball methodology
  • Knowledge of OLAP, data integrity, ETL platforms, ODS, OLTP, schema, and bottom-up versus top-down designs is essential.
  • Knowledge of Data Management as well as Data governance in relation to legal compliance matter/regulations such as GDPR

Compensation

This position is scaled in salary group E

Contact Info

Does this exciting role fits your expectations for the next step in your career, then please upload your CV, Letter of Motivation, and any other documentation that adds value to your application

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