Customer Service Representative (maternity cover)

Job Description: Are you open to a temporary customer service representative role within an international organization? Are your outstanding verbal and written communication skills and administrative abilities that make you deliver excellent customer service to our customers? Then read further for the position as Customer Service Representative in Oud Gastel / Roosendaal as this might be the perfect role for you. (Maternity leave 1 February 2024 till 30 September 2024 included) Job Purpose: The primary purpose of this role is to carry out day to day requirements of a busy, multilingual and international Customer Service Department in the mechanical equipment industry. Main role is to sustain good customer and sales relationships, maintenance of complex order management process, communicating with different stakeholders, to deliver excellent customer service Main Tasks / Responsibilities:

• Receive and process customer purchase orders in TMS system (Oracle), ensuring accuracy with configuration, terms and pricing
• Case management and checking on backlog (Salesforce)
• Quote lead times, pricing, freight
• Respond to customer and internal sales requirements in efficient, prompt and professional manner
• Operational collaboration with other departments such as finance, technical, shipping, for fulfillment of customer requirements
• Maintain and develop customer relationships in partnership with sales team
• Resolve issues related to order fulfillment with timely, tactful communication
• Regional and International shipping
• Health & Safety Compliance
• Audit Compliance and adherence to process and policies
• Develop Skills through Training
• Reporting and system update

Person Specification Education / qualifications:

• MBO(+) educational level
• Language: fluent in English is a must (spoken and written)
• Additional languages: any European language (e.g. Spanish, French or German)

Skills:

• Good network relationship skills
• Clear written and verbal communication skills
• Ability to multitask
• Problem solving abilities
• Adaptive to change
• “Hands on” mentality
• Proven track record in a high-pressure environment
• Strong organizational skills
• Ability to take initiative and ownership
• Proven experience with multiple systems
• Highly competent with all PC applications
• Disciplined, flexible and willing

Preferred Previous Experience:

• Experience in International shipping – Export
• International sales experience / customer service experience
• Experience with Oracle ERP system

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply Terex Overview: At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us! Additional Information: We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Recruiting department (person or department) at [email protected] The Company offers competitive salaries, advancement opportunities, and a wide range of benefits Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.